FAQs

Summerfield

Frequently Asked Questions  |  Resident Resource Guide

Q: How will my apartment be prepared before move-in?

We go the extra mile to make your new home feel special from the start. Preparation typically includes painting, maintenance work, carpet cleaning, a thorough general cleaning, and a final inspection by one of our team members. We also place a welcome move-in gift in your apartment before you arrive!

Q: Is there on-site maintenance at Summerfield?

Yes, we have an on-site maintenance team ready to help. Service requests are reviewed daily and prioritized by the order received and emergency status. We start with our in-house team, and bring in a trusted vendor when a repair requires specialized expertise.

Q: How do I submit a maintenance request?

You can submit a service request online through our community resident portal or by calling the office directly. Our team will review your request and schedule the necessary work as promptly as possible.

Q: Do I need to be home during maintenance visits?

No, your presence is not required we simply need your permission to enter. Please note that if a resident under 18 is home alone, our team will not be able to enter, so please plan accordingly.

Q: What should I do if I'm locked out?

If you're locked out during normal business hours, please contact our office. For lockouts related to a lock malfunction after hours, you may reach our after-hours maintenance line. For all other lockout situations, you'll need to contact a licensed locksmith.

Q: Can I decorate or make changes to my apartment?

Yes! Residents may paint, but the walls must be primed back to the original color at move-out. You're also welcome to hang items on the walls, though any large holes will need to be repaired before you leave. Keep in mind that any damage beyond normal wear and tear, such as large holes or paint damage, may result in repair charges at move-out. If you're unsure about a specific decoration, feel free to check with the office.

Q: What parking options are available?

All uncovered parking is first-come, first-served and available at no additional cost. Covered carport spaces are available for $35/month. Contact the leasing office to inquire about current availability.

Q: Is Summerfield a pet-friendly community?

Yes, we warmly welcome your furry companions! Refer to our Community Fee Guide for current rent and deposit rates at thesummerfieldapts.com/floorplans. Breed restrictions do apply please contact the leasing office for our complete pet policy details.

Q: What appliances are included in each apartment home?

Each home comes equipped with a refrigerator, oven, dishwasher, garbage disposal, and an in-unit washer and dryer everything you need for comfortable, convenient living.

Q: Do you offer furnished apartments, short-term, or corporate leases?

Summerfield does not offer furnished apartments or short-term leases our standard minimum lease term is 12 months. Corporate lease options are also not available at this time.

Q: How are packages delivered and handled?

All packages are delivered directly to each resident's front door. We do not manage package deliveries at the leasing office, so please ensure your delivery address is set to your specific unit.

Q: How quickly will my rental application be approved?

Application approval typically takes 24 to 48 business hours, depending on the criminal background check process. Our team will notify you as soon as a decision is made.

Q: How can I pay my rent?

The preferred payment method is online through the resident portal via Bilt. Personal checks are also accepted at the leasing office. For your security, cash payments are not accepted.

Q: Is renter's insurance required at Summerfield?

Yes, all residents are required to maintain renter's insurance with a minimum of $100,000 in general liability coverage. Proof of active coverage must be provided prior to move-in.

Q: Are any utilities included in my rent?

No utilities are included in base rent. All utilities are set up and billed separately. Our leasing team will walk you through the setup process at move-in.

Q: How do I set up electricity and internet at my new home?

For electricity, contact Portland General Electric (PGE) to transfer service to your name on your move-in date. For internet and cable, Summerfield has a bulk account with Comcast/Xfinity simply call using the bulk account number we provide at move-in.

Q: Is subletting allowed?

Subletting is not permitted at Summerfield. All occupants must be listed on the original lease agreement and go through the standard screening process.

Q: Is public transportation nearby?

Yes! Summerfield is conveniently located near public transit options in the Tigard area, making it easy to get around without a car. Our leasing team is happy to share the nearest transit routes and stops.

Q: Which school district serves Summerfield?

Summerfield is located within the Tigard-Tualatin School District. For specific school assignments or boundary information, we recommend visiting the district's website or contacting them directly.